pn77 Privacy Policy – How We Protect Your Data

1. Introduction

This Privacy Policy describes how pn77 collects, uses, stores, and protects your personal information when you access or use the pn77 platform at pn77.vu. It applies to all players who register an account, browse the platform, or contact pn77 support.

By using pn77, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with how pn77 handles your personal data, please do not use the platform. This policy should be read alongside the pn77 Terms and Conditions.

pn77 may update this Privacy Policy from time to time. When changes are made, the updated version will be published on this page with a revised date at the top. Continued use of pn77 after any update constitutes your acceptance of the revised policy.

2. What Information We Collect

pn77 collects personal information in the following categories:

Registration and Account Information

When you create an account on pn77, we collect your full legal name, date of birth, email address, mobile number, and a chosen username. This information is required to create and manage your account.

Identity Verification (KYC)

Before real-money play is enabled, pn77 requires KYC verification. This involves submitting a copy of a valid Philippine government-issued ID such as a passport, SSS card, driver's licence, or PhilSys National ID. We may also request a selfie photograph for liveness verification purposes.

Payment and Transaction Information

When you deposit or withdraw funds on pn77, we collect transaction details including the payment method used (such as GCash, Maya, or Philippine online banking), transaction amounts in PHP, timestamps, and reference numbers. pn77 does not store full payment account credentials on our servers.

Device and Usage Information

pn77 automatically collects certain technical information when you access the platform, including your IP address, device type, operating system, browser type, pages visited, session duration, and clickstream data. This information helps us maintain platform security, detect fraud, and improve user experience.

Communications

If you contact pn77 support by email or chat, we retain records of those communications, including the content of your messages and any attachments you submit, for customer service and compliance purposes.

Summary of Data We Collect

3. How We Use Your Information

pn77 uses the personal information we collect for the following purposes:

• Account management — to create, maintain, and secure your pn77 account.
• Identity verification — to confirm that you are who you say you are through KYC and OTP authentication.
• Payment processing — to facilitate PHP deposits and withdrawals via GCash, Maya, and Philippine online banking.
• Fraud and security monitoring — to detect suspicious activity, prevent unauthorised access, and protect the integrity of the platform.
• Responsible gaming — to monitor gaming behaviour and apply limits or restrictions where necessary to protect player welfare.
• Customer support — to respond to your queries, complaints, and account requests.
• Legal compliance — to meet obligations under applicable laws, including anti-money laundering and data protection requirements.
• Platform improvement — to analyse usage patterns and improve pn77's features, performance, and user experience.
• Communications — to send you account-related notifications such as transaction confirmations, OTPs, and security alerts.

pn77 does not use your personal data for automated decision-making that produces legal or similarly significant effects on you without human review.

4. Cookies and Tracking Technologies

pn77 uses cookies and similar tracking technologies to operate the platform, remember your session preferences, and analyse usage patterns. Cookies are small text files stored on your device when you visit pn77.vu.

Types of Cookies We Use

• Essential cookies — required for the platform to function. These include session cookies that keep you logged in and security cookies that protect against cross-site request forgery.
• Analytics cookies — used to understand how players navigate pn77, which pages they visit most, and where they encounter difficulties. This data is used in aggregate and does not identify you individually.
• Preference cookies — used to remember your language or display settings across sessions.

You can control cookie settings through your browser. Note that disabling essential cookies may prevent parts of pn77 from working correctly. pn77 does not use third-party advertising or retargeting cookies.

5. Sharing Your Information

pn77 does not sell, rent, or trade your personal information to third parties. We may share your data with the following categories of recipients only as necessary to operate the platform or comply with legal obligations:

• Payment service providers — Philippine payment platforms such as GCash and Maya, InstaPay, and PESONet operators receive transaction data necessary to process your PHP deposits and withdrawals. These providers operate under their own privacy policies and data protection obligations.
• Identity verification providers — third-party KYC services may process your submitted ID documents and selfie photographs to verify your identity. These providers are contractually bound to handle your data securely and only for verification purposes.
• Legal and regulatory authorities — pn77 may disclose personal data to law enforcement agencies, financial intelligence units, or other regulatory bodies where required by applicable law, a court order, or a lawful request.
• Technology and hosting providers — pn77 uses third-party infrastructure providers for hosting, data storage, and platform security. These providers act as data processors and are bound by data processing agreements that restrict their use of your data.

Any third party that processes personal data on behalf of pn77 is required to maintain appropriate security measures and may only use the data for the specific purpose for which it was shared.

6. Data Retention

pn77 retains your personal data for as long as your account is active and for a period thereafter as required by applicable law or legitimate business need. The following general retention principles apply:

• Account and KYC records are retained for a minimum period following account closure to comply with anti-money laundering and record-keeping obligations.
• Transaction records are retained in accordance with applicable financial record-keeping requirements.
• Support communications are retained for a reasonable period to handle follow-up queries or disputes.
• Device and session logs are retained for a shorter period for security monitoring purposes.

When personal data is no longer required for a legitimate purpose and retention is not mandated by law, pn77 securely deletes or anonymises it.

7. Your Rights Over Your Personal Data

As a user of pn77 based in the Philippines, you have rights over your personal data. These include:

• Right to access — you can request a copy of the personal information pn77 holds about you.
• Right to correction — you can ask pn77 to correct inaccurate or incomplete personal data in your account.
• Right to deletion — you can request that pn77 delete your personal data where it is no longer necessary for a lawful purpose, subject to our legal retention obligations.
• Right to object — you can object to the processing of your personal data for purposes beyond account management and legal compliance.
• Right to data portability — where technically feasible, you can request your personal data in a structured, commonly used format.

To exercise any of these rights, contact pn77 at [email protected]. Include your registered account email address and clearly state the right you wish to exercise. pn77 will respond within a reasonable timeframe and may ask you to verify your identity before processing the request.

8. How We Protect Your Data

pn77 applies technical and organisational security measures to protect your personal information from unauthorised access, loss, or misuse. These include:

• SSL/TLS encryption across all platform connections.
• OTP two-factor authentication for login and withdrawals.
• Restricted internal access to personal data on a need-to-know basis.
• Regular security reviews and monitoring of platform infrastructure.
• Secure storage of KYC documents with access controls.

While pn77 takes reasonable steps to secure your data, no online platform can guarantee absolute security. You are responsible for keeping your own login credentials and OTPs confidential. If you believe your account has been compromised, contact pn77 support immediately at [email protected].

9. Minors and Age Restrictions

pn77 is strictly for players aged 21 and above. We do not knowingly collect personal information from individuals under 21 years of age. If you are under 21, do not register on pn77 or submit any personal data to us.

If pn77 becomes aware that personal data has been collected from a person under 21, the relevant account will be suspended immediately, the data will be reviewed, and appropriate action will be taken in line with our responsible gaming obligations.

For full information on responsible gaming tools available on pn77, including deposit limits, session controls, and self-exclusion, visit our Responsible Gaming page.

10. Contact and Complaints

If you have any questions, concerns, or complaints about how pn77 handles your personal data, please contact our support team:

• Email: [email protected]
• Subject line: Privacy Inquiry – [your registered email address]

pn77 will acknowledge your query and respond within a reasonable timeframe. If you feel your concern has not been addressed adequately, you may seek independent advice or escalate the matter through the appropriate channels available to you under Philippine law.